Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- be unused and unworn
- be in its original condition
- include the original packaging and accessories
- show no signs of damage caused after delivery
Customers should contact us before sending a return.
Change-of-Mind Returns
For change-of-mind returns, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product is faulty or incorrect.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us and provide:
- your order number
- a description of the issue
- clear photos or videos showing the problem
Where appropriate, we may offer a replacement, refund, or another suitable solution.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Banks and payment providers may require additional processing time after a refund has been issued.
Non-Returnable Situations
We may reject change-of-mind returns where:
- the item has been used or worn
- the item was damaged after delivery
- original packaging or accessories are missing
- the return request is outside the stated return period
This does not affect any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already entered fulfilment or have been shipped cannot normally be cancelled and may need to follow the standard return process.
Consumer Rights
Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws, including the Australian Consumer Law where applicable.
