Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive shipping confirmation and tracking information where available.
Estimated Delivery Time
- Australia: approximately 15 business days
- United States: approximately 15 business days
- Other international destinations: approximately 10–20 business days
Delivery times are estimates and are not guaranteed.
Delivery may occasionally be delayed due to customs clearance, public holidays, weather conditions, carrier disruptions, destination-country logistics, or other circumstances outside our control.
Tracking
Tracking information will be provided once your order has been dispatched.
Please allow several business days for tracking information to update after shipment.
Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
We cannot guarantee that the address can be changed once the order has entered fulfilment or has been dispatched.
Customs & Import Charges
International orders may be subject to customs duties, taxes, or import fees depending on the destination country.
Where applicable, these charges are the responsibility of the customer unless otherwise stated during checkout.
