FREQUENTLY ASKED QUESTIONS
Yes. All product photos are created to show the actual frame shape, colour and design as accurately as possible.
Please note that minor differences in colour may occur due to lighting, screen settings or production batches.
You’ll receive an order confirmation email shortly after your purchase is completed. This email includes your order details and receipt.
If you can’t find it, please check your spam or promotions folder. Still need help? Contact us at support@optism.store with your order number.
We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and returned with all original packaging.
To start a return, please email support@optism.store with your order number and reason for return. Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
Some sold-out styles may be restocked, but availability depends on demand and production schedules.
For the latest updates, follow us on social media or contact support@optism.store to ask about a specific style.
